Terms of
service.

About these terms

These terms apply to quotes, surveys and installation work provided by SD Plumbing & Heating Limited. The final written quote and any signed acceptance form part of the contract between us. If there is a conflict, the written quote and acceptance take priority.

Quotes and indicative prices

Prices shown on this website are indicative “from” prices. They are not a fixed quote and do not create a binding contract. A written quote is prepared after we have enough information about the property, the flue route, the gas supply and access.

Written quotes are valid for 30 days unless stated otherwise. We may revise a quote if the information provided changes or if a survey reveals work that could not reasonably have been identified from the information available.

Surveys and assumptions

Where a quote is based on photos or a remote survey, it relies on the accuracy of the information and images provided. We may need to adjust the scope or price if the actual property differs. We will explain any change and obtain your approval before carrying out additional chargeable work.

Booking and cancellation

A booking is confirmed when we have agreed a date and any required deposit in writing. Cancellation rights depend on whether the contract was formed at a distance or in your home, and on whether work has started. We will confirm the applicable cancellation terms in your quote.

If you cancel after materials have been ordered or work has started, we may charge for reasonable costs incurred. We will provide a written breakdown.

Installation

You agree to provide safe access to the property and to the boiler, flue and gas supply. You must tell us about any known hazards, including asbestos, restricted access, shared ownership issues or listed building requirements.

We will protect the work area and remove the old boiler as agreed. Making good to decorations, plaster and tiling is included only where the written quote says so.

Gas work is carried out by Gas Safe registered engineers. Electrical work, where required, is carried out by a competent person and certified as agreed.

Payment

Payment terms are set out in the written quote. Deposits are proportionate to the work and are not normally the full contract value. We accept the payment methods listed in the quote. Invoices are due within the period stated.

Guarantees and warranties

Manufacturer guarantees are provided by Worcester Bosch and are subject to its terms, including the use of a system filter and annual servicing. Workmanship is covered separately for the period stated in your quote. Guarantees do not cover misuse, neglect, third-party interference or existing system faults not caused by our work.

Liability

We maintain insurance appropriate to our work. We are not liable for indirect or consequential losses, or for losses caused by events outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence.

Complaints

If something is not right, contact us first at info@sdplumbingandheating.com or 0131 392 8722. We aim to acknowledge complaints within two working days and resolve them as quickly as possible. If we cannot resolve a complaint, we will tell you about the relevant alternative dispute resolution or trade body route.

Governing law

These terms are governed by the law of Scotland. Any dispute will be subject to the exclusive jurisdiction of the Scottish courts, unless consumer law gives you a different right.