Privacy
notice.

Who we are

SD Plumbing & Heating Limited is the data controller for personal data submitted through this website. Company number SC504392. Registered office: 30 St Annes Avenue, Lasswade EH18 1DT. Trading address: 16 Ashley Place, Edinburgh EH6 5GB. You can contact us at info@sdplumbingandheating.com or 0131 392 8722.

What we collect

When you request a quote or contact us, we collect your name, phone number, email address, postcode, property details, information about your heating system and any notes you provide. We also record the quote answers, the indicative price snapshot and the date and time of your request.

We collect limited technical information such as the pages you visit and the device type used, where analytics is enabled with your consent. We do not collect payment card details through this website.

Why we use it

We use your information to prepare and provide a quote, respond to your enquiry, arrange a survey or installation, register guarantees, comply with gas safety and building regulations, and keep records of the work.

Where you have given separate consent, we may use your contact details to send service reminders or occasional updates. You can withdraw that consent at any time.

Lawful basis

We rely on contract where processing is necessary to prepare or perform a quote or installation, legitimate interests for responding to enquiries and running our business, legal obligation for gas safety and tax records, and consent for optional marketing and non-essential analytics.

Who we share it with

We may share the minimum necessary information with Gas Safe, local authorities for Building Regulations notification, Worcester Bosch for guarantee registration, our CRM and communications providers, and payment or finance providers where you choose those services.

We do not sell your personal data. Where a processor acts on our behalf, we require appropriate contractual and security protections.

Cookies and analytics

The website uses essential cookies or storage needed for the quote form to work. Non-essential analytics and advertising cookies will only be set with your consent. You can change your cookie choices at any time through the cookie controls, once enabled.

How long we keep it

Quote enquiries that do not become jobs are kept for up to 24 months unless you ask us to delete them sooner. Job records, gas safety documentation and financial records are kept for the period required by law and for warranty administration. Photos are kept only as long as needed for the quote or job.

Your rights

You have the right to access your personal data, ask us to correct or delete it, restrict or object to processing, withdraw consent, and request portability where applicable. To exercise a right, email us. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Security

We use access controls, secure storage and encrypted connections. Only people who need your data to prepare a quote or carry out work can access it. No online transmission is completely secure, but we take reasonable steps to protect it.

Changes

We may update this notice when our services or the law change. The date below shows the latest version. Material changes will be communicated where appropriate.